Lyapchev — Privacy Policy

Introduction

Lyapchev Design Studio ("we", "us", "our") is committed to safeguarding the personal information of visitors to our website and clients who engage our interior design services. This Privacy Policy explains the types of information we collect, how we use and store it, and the choices available to you regarding your data.

By using our website at lyapchev.com or engaging our services, you consent to the practices described in this document. We encourage you to read this policy in full and contact us if you have questions.

Information We Collect

We may collect and process the following categories of personal information:

Identity information — your name, job title, and any other details you provide when contacting us.
Contact details — email address, telephone number, and postal address.
Project information — details about your property, design preferences, and budget that you share during consultations.
Technical data — IP address, browser type and version, operating system, referral source, visit duration, and page interactions collected automatically when you browse our website.
Cookie data — information gathered through cookies and similar tracking technologies, as described in our Cookie Policy.

How We Use Your Information

We use personal information for the following purposes:

To respond to enquiries submitted through our contact form or by email.
To provide interior design consultations, proposals, and ongoing project services.
To send you information about services, events, or promotions that may be relevant to you, where you have opted in to receive such communications.
To improve our website, content, and services through aggregated usage analytics.
To comply with applicable legal obligations.

Legal Basis for Processing

We process your personal information on the following legal grounds:

Consent — where you have given clear consent for us to process your data for a specific purpose.
Contractual necessity — where processing is required to fulfil a contract with you or to take pre-contractual steps at your request.
Legitimate interest — where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share data with trusted third parties in the following limited circumstances:

Service providers who assist with website hosting, email delivery, or analytics — bound by contractual confidentiality obligations.
Professional advisers including accountants and legal counsel, where necessary.
Regulatory authorities or law enforcement, where required by law.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for twenty-four months. Project-related data may be retained for up to seven years for contractual and warranty purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal retention obligations.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the relevant supervisory authority.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While no method of electronic transmission or storage is completely secure, we take reasonable steps to ensure data protection consistent with industry standards.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent changes were made. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Lyapchev Design Studio
Suite 1A, Ground Floor, 41-45 Hunter Street, Newcastle NSW 2300
Email: hello@lyapchev.com
Phone: 02 4047 2330